DELIVERY & SHIPPING

Digital delivery. Nothing waits for a courier.

Last updated: 30 August 2026

Clear sells prepaid digital credit packs for evidence analysis. No physical product is sold or shipped, so no courier, tracking number, delivery address, or shipping charge applies.

How credits are delivered

After Razorpay confirms a captured payment and Clear verifies it, the purchased credits are added to the signed-in account used for checkout. The updated balance appears on the Account page.

Expected delivery time

Delivery is normally automatic and should occur shortly after successful payment verification. Bank, payment-network, webhook, or reconciliation delays can occasionally make a captured payment appear pending.

If delivery is delayed

Refresh the Account page after a few minutes. If a captured payment still has not produced credits, email [email protected] with your Clear account email, Razorpay payment or order reference, purchase date, and amount. Never send a password, OTP, CVV, or full card number.

Failed payments

A failed, cancelled, or incomplete payment does not create credits. If money appears debited for an unsuccessful attempt, the payment provider or bank may automatically reverse it according to their processing timeline.

Refunds

Refund eligibility and processing are covered by the Refunds & Cancellation Policy. Approved refunds are returned to the original payment method.